10 Best WordPress Chat Plugins Compared for 2024

If you’re used to designing in this manner, you’ll probably love the builder interface. It’s a simple yet effective way to qualify leads and move them through the sales pipeline more quickly. Human representatives can’t always reach each visitor the moment they engage with your website’s chat. Employing a chatbot intermediary to step in and greet visitors can keep them occupied until a representative can take over. Acobot can also interact through voice, meaning customers can reach out to their favorite brands even when their hands are busy.

Because visitors have many questions regardless of the size & type of your website, they usually avoid digging around and prefer getting their questions answered quickly. If you want your website to survive & thrive, you need to resolve their queries instantly. ChatBot leverages the power of artificial intelligence to have a continuous connection with the customers, boost engagement and consequently turn the traffic into a growing revenue.

For example, they can help you notify consumers of special deals and offers, share links to landing pages, and more. They’ll also answer commonly asked sales questions and direct visitors to key points of interest. However, an AI-powered chatbot that uses deep learning and language processing can adapt to conversations more effectively.

They can also help businesses understand how customers interact with their chatbots. Chatbots are also available 24/7, so they’re around to interact with site visitors and potential customers when actual people are not. You can foun additiona information about ai customer service and artificial intelligence and NLP. They can guide users to the proper pages or links they need to use your site properly and answer simple questions without too much trouble.

AI Chatbot Technologies

Its installation takes less than 5 minutes, and its most powerful and useful features are available for totally free. Chatbots help you improve conversions, especially clever chatbots that can engage with users, attend to support requests, provide chatbot responses, and understand user input and intent. IBM Watson Assistant is a chatbot plugin that integrates with many platforms. Let’s see some of the unique features you get when connecting a chatbot to your business. Hubspot is one of the most popular chatbot builders out there, and for a good reason.

The calculation is based on market share reports, the number of installations of different WP chat plugins, and our own data. To save your time, we’ve put together this list of top ten live chats for WordPress and compared their features. So you can easily decide which one suits you best without having to sift through hundreds of options.

The chatbot feature is included in the $25/month Pro subscription plan. For this price, you can create 15 chatbot flows for different purposes and use cases. I bet you’ve seen such a message (or alike) at least once in your life. You click on the chat box in the corner of the website and get assistance with your issues. Your chatbots can have many use cases including connecting potential buyers to a live agent, sending offers based on the customer’s interests, and even scheduling appointments or meetings.

However, using Artificial Intelligence (AI) technology such as chatbots can help you streamline and enhance customer support. In fact, surveys show that consumers’ interest in using chatbots to interact with brands is on the rise. If you are interested to know about the best AI chatbots for customer support, click here.

Ada is a chatbot that can tailor its responses and recommendations based on the customer’s information, intent, and interests. It’s designed to be simple to use, so that your support team can set everything up. Drift allows you to proactively start conversations with customers that are already engaged with the products or services on your website. It is designed to use conversations for conversions and allows you to create scenarios that help you get more sales. Drift lets you combine live chat and an automated chatbot, like many of the tools on this list.

Now, you can visit your WordPress site to see your chatbot in action. For example, if you want the bot’s welcome message to appear immediately once someone visits your website, then you can choose the ‘Pop open the welcome message as a prompt’ option. You will then be directed to your HubSpot account, where you will be creating the rest of your chatbot. Now, simply choose the bot that you just created from the dropdown menu.

This chatbot is essential for companies looking to improve their results in these areas, mainly for generating leads and improving the website’s conversion rate. The pricing of Drift starts at $2500 per month for the premium plan. Apart from this, there are two other plans, Advance and Enterprise, whose cost depends on the business requirement. Drift provides an API for developing apps, modifying the chat widget, or providing steps to integrate it with the website. The API provides essential functionality like segment integration, conversation sidebar, and more.

• The plugin allows you to handle customers via a mobile app whenever you are traveling.
• First, you will need to install and activate the HubSpot plugin on your website.
• Landbot also has a main focus on generating leads , the aim of which is to increase customer revenue, reduce costs and offer a better customer experience.

As we mentioned, AI chatbots are more advanced and involve a bit more work to program and set up. This saves your team from having to handle mundane questions and routes visitors to the right departments. As you can see, two of the top frustrations are sites that are hard to navigate and not being able to find answers to simple questions. A chatbot for WordPress doesn’t always lead to a dead-end exchange. Many times this feature is in place to help funnel visitor queries to the proper team member’s live chat to maximize efficiency. The live chat shows actual user profiles for the team members who are currently online.

Best for Natural Language Processing

Botsify’s integrations set it apart from other similarly priced options on the market. This chatbot can pull information from dozens of sources to speak confidently. A great example would be linking a WooCommerce store to Botsify and watching as it answers customer questions about product variations, prices, and return policies. Each integration unlocks synergies between your most used business products and customer interactions.

EMail addresses are saved in the database that can be exported as CSV file. If you enjoyed this article, then you’ll really enjoy the 24/7 WordPress website management and support services WP Buffs’ has to offer! Partner with the team that offers every aspect of premium WordPress support services.

Gather feedback more efficiently and gain insight into customer opinions and satisfaction as well as analytics about your conversions. Smartsupp offers a completely free plan, which comes with 1 agent seat, live chat, and 100 conversations per month. Free features include 100 chatbot triggers, 3 agent seats, and 50 chatbot conversations. If you upgrade to a paid plan, you get advanced analytics, up to 40,000 chatbot triggers, and more user seats. Your Chatling chatbot is trained on your business’ data, so it can reliably answer customer questions and direct them to resources.

And if you find this article informative, don’t forget to share it on your social media accounts. You can use GrooveHQ if you want to manage all your email, social channels, and chat messages in one place. Next, you can also switch to the ‘Mobile’ tab to configure chat display settings for mobile phones. best chatbots for wordpress After that, just click the ‘Save’ button to store the action settings. After that, scroll down to the ‘Your visitors’ responses’ section and type all the quick replies that a visitor may potentially give to this question. You can leave the other settings as they are and click the ‘Create’ button.

First, let’s look into the different types of chatbots so you can choose exactly what you need. With their free plan, you gain access to unlimited bots, 50 responses/month, and automated appointment bookings. As you upgrade to their paid subscriptions, you get up to 5000 responses/month, third-party integrations, and custom domains. Finally, Tidio also allows you to qualify leads and collect user data to better inform your marketing campaigns.

How to Add a Chatbot in WordPress (Step by Step)

Chatbot for WordPress offers to minimize your effort but maximize customer interaction by giving you access to its simple, versatile, and efficient chatbot widget. Smartsupp will act as your assistant to create an in-store shopping experience online for your visitors. This plugin will be your right-hand man by optimizing your time and converting your visitors to loyal customers.

One benefit of Zendesk is its advanced analytics and reporting dashboards, allowing visitor usage patterns and flows to be monitored. Additionally, it offers groups for tickets based on issue type, reporting options, and more, making it easy to manage customer inquiries. Chatbots can help businesses achieve their goals by increasing sales and improving customer retention.

This chatbot is very simple to use but provides useful built-in features suitable for small to large scale websites. When you integrate this ChatBot with DialogFlow it gets the benefits of AI, NLP, Entity, intent creation etc. from Google’s Machine Learning system. WPBot free version supports Dialogflow intents and text responses automatically once you integrate with your Dialogflow V2 agent. Landbot.io enables you to build “conversational experiences” for your website (i.e., a chatbot). There’s actually quite a lot you can unpack here without having to pay for a premium plan. Keep in mind that, if you want to leverage chat builder technology to do more than just put a basic drone on your site, you’ll likely need to pay.

A chatbot is an artificial intelligence unit that can fabricate a simulated conversation with website explorers. Suppose it’s tough for you to have a continuous support team to respond to your customers, or you don’t have the workforce to have multiple conversations simultaneously. In that case, the chatbot is your option to run your work smoothly and effectively. It’s a handy tool; from collecting customer information to generating leads, the chatbot has clarified its name in the field. Here, we’ve prepared a list of the seven best free ai-powered chatbot plugins that will help you to serve your purpose perfectly. Brevo is a popular SMS and email marketing service that offers a chatbox feature.

Chatra is a digital marketing tool that offers live chat with help desk features . Like Leadster, Landbot offers a chatbot aimed at marketing and sales , and is even the choice of large companies, such as Uber, LG and L’Oreal. I already gave a slight spoiler above, but chatbots for WordPress work through plugins available in the CMS library . Chatbots can understand the visitors’ queries well, answer their questions directly, and redirect them to essential resources for further clarification. To ensure that chatbots perform this task properly, it’s necessary to train them.

ChatBot is also a great chatbot for Facebook messenger powered by the same AI-driven software. This gives you a powerful tool to retarget customers on Facebook, collect data, and spend money wisely on Facebook ads. Chatbots allow you to free up time by automatically answering common customer questions. They can also be used to generate leads, improve user experience, and make more sales.

A chatbot is an automated system that can engage with website visitors and answer their questions automatically, even after business hours. It also integrates with Facebook Messenger, and other popular software. Chatfuel is a powerful chatbot platform for Messenger, Facebook, Instagram, and WhatsApp. You don’t need any coding knowledge or previous experience to use it.

Top Features

Plus, convenient ratings can help you weed through hundreds of options to focus on the best ones to save yourself a lot of work. Enhance your website with professionally designed assets & components. Tidio has a free plan (no credit card details required), which you can use for an unlimited time before deciding which premium plan make sense for you. Tidio has a free plan but you can also test all the premium features for 7 days.

Depending on what you need from a chatbot, there are plenty of options on the market. Zendesk provides agents with AI-powered suggestions during conversations to optimize customer support. Chatling has a free plan available, which comes with 1 chatbot, 35 AI message credits (i.e., AI responses), 500,000 training characters, and 5 file uploads (1 MB file size).

How to add a chatbot to a WordPress website?

Each with powerful features which will help your business enhance customer support and provide a smooth functioning workflow. Answering common questions is one of the things WordPress chatbots are best at. Fielding the same questions over and over again can massively eat away at your customer service hours.

We live in a digital age where video sharing is one of the best ways to capture your audience’s attention. Whether you want to record your screen for tutorials, training, gaming, or something entirely different, screen recording software provides a great way to do it. Christopher Morris writes about the intersection of Marketing and Websites. He loves to help people gain the confidence to move their passions online. He can be found strolling around LinkedIn as well as the Rocky Mountains in Colorado when he is recharging. Our top choice, Botsonic, and a couple of others have free options for you to try out, while the other two also have free trials.

At its most basic, a WordPress chatbot can answer questions and carry on conversations about products with website visitors. But as more people begin using chatbots, their capabilities and features are expanding. Create bots to accept job applications, generate leads, and even register people for important events for your business. Collect.chat’s chatbot also collects key data points from conversations to improve the entire customer journey.

• Once you are done, scroll down to the ‘Visitor information and behavior’ section.
• The platform can connect with eCommerce platforms to create conversation commerce experiences powered by AI chat.
• Once you have done that, just add the bot response and click the ‘Save and Close’ button at the top.
• EMail addresses are saved in the database that can be exported as CSV file.

Make sure to choose a WordPress chatbot that supports various third-party integrations, including different web hosting platforms, CRMs, and so on. Chatbots allow you to collect customer feedback at a faster rate. Automatically send users feedback surveys or ask for their opinion during AI conversations to gather large amounts of data without the need for human interference. Since WordPress is such a popular platform, lots of different chatbot tools support WordPress integration. That means finding the right tool for your business can be difficult. According to our estimations, less than 3% of WooCommerce stores use chat plugins for WordPress as of 2021.

That way they can get answers to their questions and reach out for help no matter the time of day or how many service reps are working on other tickets. One key thing to remember before beginning your chatbot journey is to do your research beforehand, to ensure you know what features are best suited for your business needs. You should also take your team’s IT capabilities into account, since some platforms will have a much steeper learning curve than others. This no-code chatbot plugin provides omnichannel support with integrations with WhatsApp, Telegram, Messenger, and of course, WordPress. It offers a video training library to walk users through their features, and also has a helpful YouTube channel for even more tips.

Now, when we talk about chatbot for WordPress, we are referring to installing these software on the publisher . After all, this CMS has several proprietary and third-party chatbot plugins available for you to choose from, and installation is easy and quick. Besides the visual flow builder, it also offers a highly intuitive block builder that enables you to build bots block-by-block without any hindrance. Firstly, round-the-clock support enables customers to get answers to common questions anytime. Secondly, it enables the customers to register a query or complaint that chatbots are unable to solve.

Once you have done that, just add the bot response and click the ‘Save and Close’ button at the top. From here, click the ‘Create bot’ button at the top to start the process. When the training is complete, you can visit your Knowledge Base page to see your Heroic AI Assistant chatbot in action. You can also select the main color of your Help Assistant chatbot on this page. After you’ve created your knowledge base, you can set up the Heroic AI Assistant. For step by step instructions, you can follow our tutorial on how to add knowledge base documentation in WordPress.